Customer Orientation Policy

Karoun Petrochemical Company, as one of the most renowned manufacturers of isocyanates, is customer oriented plans all the processes by concentrating on this purpose and increase its customer-relation. In this regard, the ISO 10002:2014 and ISO10004:2012 standards have been implemented as the basis for the company's activities in this area, and the organization is pursuing its goals through the following principle:

Enhancing Product quality through development of customer participation in the organization.

Increasing customer satisfaction is permanent and inexhaustible process and we are committed to it.

Customer complaint handling should be done with the utmost care and attention and in the shortest possible time.

Customer loyalty is strengthened through interactions and communication.

The current and future needs of customers should be continuously identified and provided.

We believe that dissatisfied customers are the main learning resources, so we always try to use these valuable resources as best we can. Customer Relationship Processes in Karun Petrochemical Company have been streamlined with the participation of senior executives and the cooperation of all employees, and they are required to provide continuous improvement in identifying and understanding customer dissatisfaction and satisfying them.